water damage

3/16/2022 (Permalink)

The amount of damage water can cause is amazing, and often underestimated by homeowners. Excess moisture is bad enough, but when a home is flooded or hit with a plumbing disaster (like a burst pipe), the situation can quickly get out of hand. There’s a reason why these incidents are among the most expensive problems a homeowner can face. Contaminated water not only creates immediate structural problems, it can leave serious biological threats behind after it has been removed.

Floods, sewage backflows, and other sources of contaminated fluid usually cause the worst damage. Dirty water is filled with all kinds of deadly substances, ranging from chemical residues to animal feces to parasites. Bacteria, viruses and fungi grow explosively in contaminated fluid, and severe health risks, like salmonella and hepatitis, are common in flood waters.

This problem is compounded by the composition of most homes, which are filled with organic materials. Drywall, wood and the matter that is trapped in carpet fibers are just a few examples, and they can give pathogens room to grow. Within 48 hours, mold may begin creeping behind the walls and releasing spores, and any organic materials that have been soaked through by contaminated fluid will usually have to be destroyed.

That’s why restoration firms, in addition to surveying the home for structural problems, will dry the home quickly and apply antibacterial, antiviral, and antifungal agents to all surfaces that had contact with the water. This ensures the family can return to a safe home, and not one harboring a collection of deadly pathogen!

Hurricane Floods

3/16/2022 (Permalink)

The current date is 9/11/2017. Hurricane Irma is annihilating Florida residents homes one week after hurricane Harvey in Houston. 

Most people had no idea their first floor was going to be underwater. Such a disaster. 

Why is it so devastating? Well to start the carpet is destroyed and all walls have to be replaced completely. 

Mold could be creeping in the insulation within the walls. Has to be replaced.

Well if I replace the first floor completely its probably fine right? No its not.

Foundation is damaged and the house has become a safety hazard. 

Ultimately in most situations, the House owner has to demolish and rebuild. Most Banks will provide the loan out of empathy, unless, its a flood zone which could be the ultimatum of a lifetime.

Washing Machines Cause Damage

3/2/2022 (Permalink)

More than 50% of all washing machine water damage claims can be tracked back to a supply hose failure.

These damages are a result of pinching the hose while installing or replacing resulting in a hairline crack.  The supply hoses are high pressure lines and can release a large volume of water in a small amount of time.  A poor connection to either the washing machine or to the supply box on the wall and the age of the hoses are also leading factors to washing machine intake hoses failing.

Other factors that lead to water damages from a washing machine are:

• Drainage issues and flooding
• Internal Leaks

Ways to prevent water damages from your washing machine are to:

• Use flexible stainless steel hoses versus the rubber hoses
• Have your supply hoses professionally installed
• Don't overload your washing machine
• Know where the shut off valve's are located to the washing machine and the main shut off to the house is located

Basics of a water damage

3/1/2022 (Permalink)

The amount of damage water can cause is amazing, and often underestimated by homeowners. Excess moisture is bad enough, but when a home is flooded or hit with a plumbing disaster (like a burst pipe), the situation can quickly get out of hand. There’s a reason why these incidents are among the most expensive problems a homeowner can face. Contaminated water not only creates immediate structural problems, it can leave serious biological threats behind after it has been removed.

Floods, sewage backflows, and other sources of contaminated fluid usually cause the worst damage. Dirty water is filled with all kinds of deadly substances, ranging from chemical residues to animal feces to parasites. Bacteria, viruses and fungi grow explosively in contaminated fluid, and severe health risks, like salmonella and hepatitis, are common in flood waters.

This problem is compounded by the composition of most homes, which are filled with organic materials. Drywall, wood and the matter that is trapped in carpet fibers are just a few examples, and they can give pathogens room to grow. Within 48 hours, mold may begin creeping behind the walls and releasing spores, and any organic materials that have been soaked through by contaminated fluid will usually have to be destroyed.

That’s why restoration firms, in addition to surveying the home for structural problems, will dry the home quickly and apply antibacterial, antiviral, and antifungal agents to all surfaces that had contact with the water. This ensures the family can return to a safe home, and not one harboring a collection of deadly pathogen!

Spring Weather

3/1/2022 (Permalink)

Spring weather can be unpredictable. Reduce injury risk and plan ahead.

Spring is the time of year when many things change—including the weather. Temperatures can swing back and forth between balmy and frigid. Sunny days may be followed by a week of stormy weather. Sometimes extreme weather changes can occur even within the same day. Mark Twain once said, "In the spring I have counted one hundred and thirty-six kinds of weather inside of four and twenty hours."

Thunderstorms cause most of the severe spring weather. They can bring lightning, tornadoes, and flooding. Whenever warm, moist air collides with cool, dry air, thunderstorms can occur. For much of the world, this happens in spring and summer.

Because spring weather is so unpredictable, you may be unprepared when severe weather hits—particularly if you live in a region that does not often experience thunderstorms, tornadoes, or flooding. And when severe weather hits unexpectedly, the risk of injury and death increases. So planning ahead makes sense; prepare for storms, floods, and tornadoes as if you know in advance they are coming, because in the spring, they very likely will.

Advance planning for thunderstorms, lightning, tornadoes, and floods requires specific safety precautions.

Often by the time we are aware of an approaching storm, we have little if any time to prepare for it.

Advance planning for thunderstorms, lightning, tornadoes, and floods requires specific safety precautions. You can follow many of the smae steps that you would for all extreme weather events. Keep an emergency kit on hand. Some items to include are:

• A battery-operated flashlight, a battery-operated NOAA Weather Radio, and extra batteries for both
• An anemergency action plan, including a map of your home and, for every type of severe weather emergency, routes to safety from each room
• A list of important personal information, including:
  • telephone numbers of neighbors, family, and friends
  • insurance and property information
  • telephone numbers of utility companies
  • medical information
• According to the American Red Cross a first aid kit may include:
  • non-latex gloves
  • assortment of adhesive bandages
  • antibiotic ointment
  • sterile gauze pads in assorted sizes
  • absorbent compress dressings
  • tweezers
  • scissors
  • adhesive cloth tape
  • aspirin packets (81 mg each)
  • first aid instruction booklet
    (NOTE: Customise your first aid kit to meet your individual and family needs.)
• A 3–5 day supply of bottled water and nonperishable food
• Personal hygiene items
• Blankets or sleeping bags
• An emergency first aid kit in your car

Prepare your family members for the possibility of severe weather. Tell them where to seek apropriate shelter as soon as they are aware of an approaching storm. Practice your emergency plan for every type of severe weather. Show family members where the emergency supplies are stored, and make sure they know how to turn off the water, gas, and electricity in your home.

Often by the time we are aware of an approaching storm, we have little if any time to prepare for it. But we do know that when spring arrives, thunderstorms, tornadoes, and floods are real possibilities. So why not take the surprise factor out of severe weather and prepare yourself, your family, and your home? If thunderstorms, tornadoes, and floods do occur, you'll be ready for them.

Structural problems due to water damage

2/21/2022 (Permalink)

The amount of damage water can cause is amazing, and often underestimated by homeowners. Excess moisture is bad enough, but when a home is flooded or hit with a plumbing disaster (like a burst pipe), the situation can quickly get out of hand. There’s a reason why these incidents are among the most expensive problems a homeowner can face. Contaminated water not only creates immediate structural problems, it can leave serious biological threats behind after it has been removed.

Floods, sewage backflows, and other sources of contaminated fluid usually cause the worst damage. Dirty water is filled with all kinds of deadly substances, ranging from chemical residues to animal feces to parasites. Bacteria, viruses and fungi grow explosively in contaminated fluid and are common in flood waters.

This problem is compounded by the composition of most homes, which are filled with organic materials. Drywall, wood and the matter that is trapped in carpet fibers are just a few examples, and they can give pathogens room to grow. Within 48 hours, mold may begin creeping behind the walls and releasing spores, and any organic materials that have been soaked through by contaminated fluid will usually have to be destroyed.

That’s why restoration firms, in addition to surveying the home for structural problems, will dry the home quickly and apply antibacterial, antiviral, and antifungal agents to all surfaces that had contact with the water. This ensures the family can return to a safe home, and not one harboring a collection of deadly pathogen!

Prevent Mold After Water Damage

1/6/2021 (Permalink)

Water damage is important to leave to professionals as any moisture left over can cause mold. Mold growth can start as soon as 24-48 hours after a water damage. That's why it's important to act quick and in most cases, call a professional to prevent secondary water damage and future concerns over mold.

There are several steps to take during a water damage situation: 1. Remove all water 2. Remove any wet material 3. Dry remaining wet surfaces 4. Sanitize all impacted surfaces. 

If the water damage is not caught in time or the clean up was not sufficient and there are concerns over mold growth there are important steps to take to mitigate additional mold growth. 

Mold is a common home invader that favors moist, dark conditions. Finding it growing in your home or apartment is nothing to be ashamed of, but you need to act as soon as possible. 

1. Asses the issue. What you think is mold could just be mildew. While they are both fungi caused by mold spores, the treatment methods are different. Mold is typically black or green in color and might have a fuzzy or slimy texture. Mildew on the other hand is usually white, gray, or yellow. Additionally, you must assess the breadth of the issue.
2. If you're living in an apartment call your landlord. Depending on the nature of the issue, mold clean up might be an issue for your landlord or property manager to resolve. Either way, it is in your best interest to inform them of the issue as soon as you can. Include pictures of the mold in your text or email.
3. Once your landlord arrives, you should work with them to figure out what is causing the mold. If the mold is a result of a leaky pipe or other internal water issue, then your landlord should take responsibility for resolving the issue.
4. Enlist in Professional Help. If the mold contamination is, in fact, your responsibility then it is a good idea to enlist professional assistance. This is especially true for larger mold issues. Mold tends to dig deep roots and can be exceedingly difficult to purge completely without the help of mold remediation professionals.

Do not allow mold to grow in your apartment and become a bigger issue than it needs to be. Resolve the issue quickly and efficiently by contacting your local mold remediation specialists here at SERVPRO of Des Moines NW. Located in Grimes, we proudly serve Polk and Dallas county cities. Enlist in the help of trained professionals who will make it “Like it never even happened.” Put SERVPRO® of Des Moines NW on your emergency contact list today at 515-986-3711.

Important Reminder in Responding to Water Damage

8/29/2020 (Permalink)

Although it may seem easier and relatively harmless to let water dry on its own, property owners need to understand the dangers of failing to properly respond to water damage.  Despite the extra expense associated with hiring professional technicians, the cost and level of stress will be magnified exponentially when the problem is left untreated, as secondary damage is likely to result.  

Reasons to Avoid Delay

When the water removal and cleanup process is not initiated immediately, you may see the following:

• Warped wood framing
• Weakened subflooring
• Broken or bulging ceiling tiles
• Rusted metal fasteners or supports
• Deteriorating drywall
• Peeling paint or wallpaper

SERVPRO’s 24/7 Response

Because we know how important it is to quickly respond to a water damage emergency, SERVPRO of Des Moines NW prides itself on its 24-hour service.  Our crew is ready for your call any time of the day or night, weekdays and weekends. 

SERVPRO’s Customized Response

SERVPRO professionals perform in-depth assessments to ascertain the ideal action plan in restoring your property in a timely manner.  Additionally, our technicians use the latest methods and top-of-the-line equipment to deliver the best results.

For an immediate and personalized response from our team at SERVPRO of Des Moines NW, call us at (515) 986-3711.

Water Restoration Process: Steps 1-2 (of 6)

8/29/2020 (Permalink)

Step 1: Contact SERVPRO of Des Moines NW

The first step in a homeowner’s emergency response plan is to contact SERVPRO of Des Moines NW.  We are available 24 hours a day to respond water emergencies, whether the damage is minor or severe. 

Immediate action is critical any time there is an incident of water damage.  By delaying the response, even by a few hours, the severity of the water damage may increase exponentially.

SERVPRO of Des Moines NW is here to help today.  Call: (515) 986-3711.

Responding to water damage is often a stressful, overwhelming and sometimes traumatic experience.  We understand that you are likely feeling frustrated and vulnerable.  SERVPRO has highly-trained experts to walk you through the restorative process and provide an action plan custom fit to meet your needs.  When you call SERVPRO of Des Moines NW, we come with the specialized training and experience required to get you through this difficult time.  Our unique expertise and personalized response to our customers are cornerstones of our business. 

Step 2: Inspection and Assessment

SERVPRO’s response to a water damage emergency begins with a detailed inspection of your property, including a damage assessment.  This allows our technicians to determine the extent of the damage so that we can devise the optimal action plan.

(1) Identify the Source

The source of water damage or moisture in the home or business must be identified and stopped before any restoration or drying of the building can take place. 

(2) Identify the Water Type

SERVPRO technicians identify the category and classification of water damage to ensure that the property is restored in accordance with industry guidelines.  The level of water contamination also determines the specific restoration processes that will be used.

(3) Assess Damage and Inspect Premises

Our technicians perform inspections and conduct tests to determine the extent of damage and the progression of moisture.  This serves to maximize the efficiency of restorative measures that are implemented.  Additionally, we inspect for safety hazards that may be present.  If you are aware of safety concerns such as lead or asbestos, please notify us immediately. 

(4) Safeguard Furniture

SERVPRO of Des Moines NW will move furniture and property contents, or block items, depending on what the situation requires.  These preventative measures protect against rust or furniture stains on wet carpet.

Water Restoration Process: Steps 3-4 (of 6)

8/29/2020 (Permalink)

Step 3: Water Extraction

Once the inspection and assessment is complete, SERVPRO tehnicians utilize powerful pumps and truck-mounted vacuum units to quickly and efficiently remove hundreds or thousands of gallons of water from the property.

SERVPRO’s Move-Out/Pack-Out Service

If your home or business requires extensive restoration or cleaning, SERVPRO of Des Moines NW will provide a well-organized and efficient move-out service to safeguard your belongings from damage.  Our technicians also inspect the carpet and carpet pad to assess whether they should be removed so as to protect the subfloor.

Emergency Water Removal

SERVPRO’s highly-trained technicians will immediately initiate the water removal process.  Depending on the amount of water that is present, our technicians may use powerful submersible pumps in addition to industrial strength, wet/dry vacuums.  When the majority of the water is removed, this drastically cuts down the drying time required and prevents secondary water damage, as well as mold and bacterial growth.

Step 4: Drying

Although floors and walls appear dry after excess water is removed, a closer inspection shows that they are still wet.  Most building materials (i.e. wood, drywall, and flooring materials) retain water, causing those materials to break down, warp or create mold.

By looking at rooms measurements, temperatures and humidity levels, SERVPRO technicians can determine the number of air movers and dehumidifiers needed to dry your property.  Then, using moister meters, our technicians closely monitor progress until the materials return to an acceptable state. 

SERVPRO’s industrial-grade dehumidifiers prevent secondary water damage while its high-speed air movers ensure airflow and accelerate moisture removal. 

Water Restoration Process: Steps 5-6 (of 6)

8/29/2020 (Permalink)

Step 5: Cleaning

You will likely need a professional cleaning service in the aftermath of a water damage emergency.  SERVPRO technicians will clean your property’s structure, furniture, clothing, upholstery and restorable belongings affected by water damage.  Also, because wet materials are known to have a very distinct odor, most instances of water damage require professional odor removal and deodorization.

Note: SERVPRO technicians, through technical expertise and top-grade equipment, eliminate offensive or persistent odors, rather than simply masking them.

SERVPRO of Des Moines NW focuses on restoring contents damaged by water, fire and mold, which helps you avoid replacement costs and allows you to preserve priceless keepsakes. 

Cleaning Services

Our Contents Restoration services include the following: dry cleaning; wet cleaning; spray and wipe; foam cleaning; abrasive cleaning; and immersion cleaning.  Depending on your specific needs, SERVPRO also offers antimicrobial, antibacterial or disinfectant treatments.

Finally, our technicians will remove and dispose of damaged materials, based on feedback from you and your insurance adjuster.

Step 6: Restoration

Restoration efforts range from minor repairs (i.e. replacing drywall and installing carpet) to major repairs (i.e. reconstruction). 

Temporary Solutions

SERVPRO of Des Moines NW offers the following temporary protective measures to prevent additional water damage: board-up; roof tarp; temporary fencing; move-out/pack-out; and temporary warehouse space. 

Major Repairs

To restore your property to its pre-water damage condition, SERVPRO of Des Moines NW offers the following services: drywall removal and installation; hardwood floor repair; tile floor repair; painting; and carpet repair or installation.

Why SERVPRO

By handling both the initial mitigation process as well as subsequent rebuilding, SERVPRO of Des Moines NW offers the optimal solution for homeowners.  By cutting costs, maximizing time efficiency and providing continuity to homeowners, the level of service from SERVPRO technicians is unparalleled. 

How to Respond When a Water Emergency Happens to You

8/5/2020 (Permalink)

Unfortunately, most Des Moines homeowners will encounter water damage at some point in time. Water damage can happen at any time, and may come from a multitude of sources, which means the homeowner will inevitably be caught by surprise.  Of course, in a situation where water is spilling out on your floors or flooding your house, it is easy to panic.

However, it is essential that you remain calm and call for professional help as soon as the damage is discovered.  Delaying your response by even an hour? or in some cases, mere minutes? can make all the difference. 

As soon as you encounter a water emergency, take the following actions:

1) Locate the water shut off.

2) Contact professionals. 

Our technicians at SERVPRO Des Moines NW are available 24 hours a day, seven days a week, to respond to your emergency.  Once we receive your call, our technicians will immediately travel to your home and assess the situation.  SERVPRO technicians are expertly trained to provide quality services and handle advanced technology specially designed to mitigate water damage. 

Specifically, our technicians use the following:

• Extractors and wet/dry vacuums to quickly remove excess water.
• Heaters and dehumidifiers to prevent mold growth.
• Anti-fungal agents to clean the floor.

For professional water damage remediation services, contact a representative of SERVPRO Des Moines NW at (515) 986-3711.  We are always available to take your call in your time of need. 

How to Prevent Frozen Pipes and What to Do to Unfreeze Them

1/6/2020 (Permalink)

Water bursting through frozen pipes is a common sight in homes during periods of very cold weather. You’d be surprised how many calls water damage restoration companies, such as SERVPRO of Des Moines NW, get every winter to restore properties that are affected by frozen pipes. Check out how pipes freeze, how to prevent pipes from freezing, and how to unfreeze pipes — and avoid water damage before it’s too late:

Why do pipes freeze?

Pipes are especially vulnerable to damage caused by expanding water. Water lines that freeze are usually exposed to severe cold, such as outdoor hose bibs, swimming pool supply lines, or water sprinkler lines. In addition, pipes in unheated interior areas such as basements, crawl spaces, attics, garages, and kitchen cabinets, and those that run against exterior walls with little or no insulation are also susceptible to freezing.

Several variables contribute to frozen pipes:

• The type of building construction
• The quality and quantity of insulation
• The decline in temperature
• The direction and force of the wind
• Other weather-related conditions are all contributing factors

Furthermore, buildings that have a poor design and do not withstand severe weather sufficiently can contribute to their own damage. The type and age of the plumbing system is also a factor. Rust or corrosion weakens pipes, making leaks more likely to occur. When freeze-expansion occurs, corroded pipes will often split open. When thawing begins or when the water is turned back on, damage can occur.

During the renovation of older homes, blown-in or foam insulation is sometimes added to wall cavities between interior and exterior wall surfaces and between studs. This process may actually insulate heat away from pipes adjacent to the exterior wall surfaces, making them more susceptible to freezing.

Surprisingly, pipe freezing can be a particular problem in the warmer climates of southern states. In these areas, buildings may not be adequately constructed for cold weather conditions. Pipes often run through non-insulated or under-insulated attics, crawl spaces, or walls. If the temperature drops below freezing for even a day, these pipes may freeze and break.

Damage generally occurs when the water supply is turned back on. Since most modern plumbing lines are inside walls, homeowners usually observe a leak only after water has damaged floors, carpet, walls, or ceilings. Occasionally, an occupant hears the sound of spraying water, but by then it may be too late. The leak has already caused some degree of damage.

Pipes can also freeze during a power outage. Winter wind, snow, and ice storms frequently damage electric power lines and equipment, resulting in interruptions of electric power. Most heating systems depend on electricity, and when the power goes off, so does the heat. In severe cold weather, this can result in extensive freeze damage before power is restored.

How water pipes freeze

Water is a unique substance. As with most materials, when water cools, its density increases, and it settles to the bottom of a container. However, at 32' F, it expands and, therefore, its density decreases! This is why ice floats.

This expansion increases the volume of water by about 11% and creates tremendous pressure on its container (between 50,000 and 114,000 psi). Such containers include metal and plastic pipes. No matter the strength of a material, expanding water will cause it to break.

Frozen water pipes can result in significant to extreme water damage, and the cost to repair is often huge! The following tips can help you prevent pipes from freezing and thaw those that are already frozen.

How to prevent pipes from freezing

• Drain water from swimming pool and water sprinkler supply lines following manufacturer’s or installer’s directions. Avoid putting antifreeze in these lines if possible (keeping in mind that antifreeze is environmentally harmful, and is very dangerous to humans, pets, wildlife, and landscaping).
• Drain your plumbing system thoroughly. If water lines sag or bow, there may be low spots that are difficult to drain completely. To be most effective, use compressed air to blow out the lines. If not properly done, some amount of water will remain in the low points of the lines that can freeze.
• Disconnect, drain, and store hoses used outdoors. Close inside valves supplying outdoor hose bibs. Open the outside hose bibs to allow water to drain. Remember to keep the outside valve open so that any water remaining in the pipe can expand without causing the pipe to break.
• Check in the basement, crawl space, attic, garage, and under kitchen and bathroom cabinets where water supply lines are located in unheated areas.
• Insulate both hot and cold water pipes in these areas to help prevent freezing. Use specific products for insulating water pipes like a “pipe sleeve” or installing UL-listed heat tape, heat cable, or similar materials on exposed water pipes.
• Allow a faucet in your home to drip slightly. Moving water (even a drip) will help prevent pipes from freezing.
• During cold winter weather, keep garage doors closed if there are water supply lines in the garage.
• Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals out of the reach of children.

When leaving home for more than a few days

If you plan to be away from home for an extended period during cold weather:

• Leave the heat on in your home. Set it to a temperature no lower than 55° F.
• Shut off the water supply and drain pipes or appliances.
• Leave all taps open once you’ve shut off the main water supply. If the home loses power, the open valves will help prevent pipes from bursting. Also, shutting off the master valve will ensure that even if there is a break, the result will be minor, compared to an open line running wild!
• Even if you do all the above, arrange for a neighbor to walk through your home once each day – just to help monitor against unforeseen events.
  • Have emergency numbers handy such as a plumber, electrician, roofer, and SERVPRO of Des Moines NW in case something does go wrong.
• Have your HVAC system serviced by a professional.
• Before leaving, turn off your water heater. (See owner’s manual for procedures.)
• Install storm windows and/or close shutters to keep in the heat.
• Clean gutters and downspouts to ensure proper water drainage.
• Service your sump pump to ensure proper operation. Adding a backup power source is prudent.
• Unplug all nonessential electric appliances.
• Inform local police if you will be out of town.

How to unfreeze pipes

• Locate the Frozen Pipe – If you’re not sure which pipe is frozen, turn on all faucets in your home. Check which faucet isn’t releasing water at all or just a trickle. The pipe leading to that faucet is likely frozen. Check all other faucets in your home to find out if you have additional frozen pipes. If one pipe freezes, others may freeze, too.
• Turn on the Faucet – Once you’ve located the frozen pipe, open the faucet leading to the frozen pipe. Open both the hot and cold handles. This will allow water to flow once you start thawing the pipe.
• Start Thawing Near the Faucet – When thawing a frozen pipe, the best practice is to start closer to the faucet then work your way down to the frozen section. If you start closer to the blockage, the melting ice could get stuck behind the blockage. This creates more pressure in the pipe and increases the chances of the pipe breaking.
• Thawing Exposed Pipes – There are several ways to thaw pipes that you can access:
  • Point a hairdryer at the frozen pipe, starting near the faucet. Follow proper safety precautions for the dryer and don’t come in contact with water when using the dryer.
  • Wrap hot towels, which have been dipped in hot water, around the frozen pipe. This method is slower but potentially safer than the ones above.
  • Apply electric heat tape directly to the pipe. This tape insulates the pipe, defrosting it. You can leave the heat tape on the pipe and turn it on/off when you need to.
• Thawing Enclosed Pipes – You can thaw pipes that you don’t have direct access to in different ways:
  • Turn the heat up in your home and wait until the increased interior temperature thaws out the frozen pipe.
  • Position an infrared lamp in front of the portion of the wall where the frozen pipe is located. The heat from the lamp could penetrate the wall and help the pipe defrost.
  • As a last resort, cut out the section of the drywall in front of the frozen pipe to easily access it. You can then use one of the methods for thawing exposed pipes.
• Know the Risks:
  • When trying to thaw a frozen pipe yourself using a heat source, you run the risk of injury and fire.
  • Make sure to take proper safety measures when using electrical equipment.
  • In addition, if you don’t start thawing near the faucet, the pipe could burst and cause water to flow into your home.
  • Also, do not use a blowtorch, kerosene or propane heater, charcoal stove, or other open flame devices!
• After pipes have thawed, turn off all water to faucets and the ice maker, and monitor the water meter for any unseen leaks.

What to do if a pipe bursts

If a pipe bursts, shut off the water at the main valve. Call a plumber (keep an emergency number nearby for quick access). Then call SERVPRO of Des Moines NW to evaluate and remediate  any water damage that occurred. Our technicians stand ready to provide water damage restoration services to your property 24/7.

Known as the “Paramedics of Property Damage®,” SERVPRO of Des Moines NW provides fire and smoke damage remediation, water damage remediation, flood water removal, mold removal, and biohazard cleanup to commercial and residential customers. SERVPRO of Des Moines NW technicians are thoroughly screened, insured, and trained in utilizing the latest in mitigation technology and procedures, while operating under a strict code of ethics. Each SERVPRO office is independently owned and operated.  Remember, call SERVPRO of Des Moines NW for all your restoration jobs.

Is There Water Damage To Your Ceiling?

12/5/2019 (Permalink)

Water spots on the ceiling don’t automatically mean the roof is leaking. Often the stain is not from a roof failure but from drips in the attic from condensation on pipes. Many water lines converge up there: upstairs hot water heaters, plumbing, A/C lines. Tiny cracks allow slow leaks up in the attic crawl space which lead to stains on the ceiling. Be aware of: 

• Musty odors
• Discolored growths
• Stains, streaks, shadows
• Peeling ceiling or wall surfaces

Even if your ceiling does not look too bad now, it doesn’t take much water to create a disaster. A red flag that your ceiling is at risk of failure are depressions around the fasteners; you will see tiny dimples forming on the ceiling because the drywall encompassing the nails or screws droops, leaving an inverted crater.  So, if you feel you might have water or mold damage to your ceilings, give SERVPRO OF DES MOINES NW a call!

WATER DAMAGE HAPPENS

12/3/2019 (Permalink)

The national average cost to remediate and restore a basement that has suffered water damage is $2,700. That doesn’t even begin to account for the cost of water damage to a roof or other parts of your home. Before we dive into the best way to protect your home from water damage, we need to know what causes water damage and how you can detect it. Knowing what to look for and when to expect damage gives you a heads up in the fight to keep your home safe. 

Here’s a list of the most common causes of water damage:

• Extreme weather events, including floods
• Pipes that have burst or are leaking 
• Malfunctioning appliances, such as dishwashers or washing machines
• Groundwater seepage through cracks in your foundation or walls
• Roof damage, such as missing shingles or cracked flashing   

  Signs of Water Damage

• Peeling paint
• Warping floors
• Ceilings and walls that show discoloration or sagging
• A strong, musty smell or mold
• Water pooling in your yard, particularly after a rain event.     

We’ll let you in on the secret. The absolute best way to protect your home from water damage is to properly maintain your home.  We’ll let you in on the secret. The absolute best way to protect your home from water damage is to properly maintain your home. 

• Inspect Your Roof

• Clean Your Gutters

• Caulk and Seal Windows 

• Check Your Pipes for Cracks or Corrosion

• Don’t Forget to Check the Basement

Accept that Water Damage Happens

The best way to protect your home from water damage is proper maintenance, but even this can’t always prevent water damage. No amount of preparedness can stop a flood. 

When water damage does happen, call the water damage experts to clean it up right and restore your home to its original condition. SERVPRO OF DES MOINES NW will be there for you. 

Got water damage? Let the professionals handle it!!

6/20/2019 (Permalink)

This home had a water leak into their basement.

It's that time of year again. You guessed it it's summer time, so when the kids are running water to fill the pool, or your running water outside to water your plants or to water your lawn be sure to watch out for any water leaks in your basement or garage or home, where ever your outside water hook up is. If you find water call us at the first sign of water damage so we can get in and get it extracted and prevent any mold growth in your home! Your home is just as important to us as it is to you. Which means we want your home to be satisfactory to you! 

If you ever have a water loss please give us a call at 515-986-3711

Water damage is not fun for anyone

6/20/2019 (Permalink)

This business had a water pipe break in the wall.

When your local business has a major or minor water loss, call us at SERVPRO of Des Moines NW. We're the professionals that can take care of your business with ease. 

We are an emergency restoration company. We're open 24/7. We do all things from water damage to hazardous waste clean up. We also do the rebuilds now.

We understand that when go into to the office or you come home to, or wake up to, or when you first discover damage in your home or business it can feel overwhelming and frustrating, and you can feel at a total loss and not know what to do next. Take that worry off yourself and call the professionals at SERVPRO of Des Moines NW at 515-986-3711.

Water Loss Process

5/24/2019 (Permalink)

Did you wake up with standing water in your basement or home? Is it coming from the windows or from a burst pipe or maybe from an appliance such as the fridge or washer machine? 

At SERVPRO we understand those times can be scary and stressful. We understand that you wake up and do nothing but panic because your not sure what to do or who to call. 

We have the best crew to answer your call at SERVPRO. 

The steps from start to finish are:

STEP 1: Emergency contact

STEP 2: Inspection and water damage assessment.

STEP 3: Water removal/ Water extraction

STEP4: Drying and Dehumidificaton

STEP 5: Cleaning and Sanitizing

STEP 6: Restoration

At SERVPRO of Des Moines NW we do the job right and we do it well. 

How to prevent mold from growing after a water loss.

5/23/2019 (Permalink)

Mold grows quickly, it only takes 24-48 hours after water exposure for mold to start growing. Mold is commonly found on or under wood, drywall, ceiling tile, carpet and insulation.

The best ways to prevent mold are:

1. Open up windows and doors, if its less humid outside

2. Remove all debris and wet items then clean surfaces with disinfectants.

3.Get rid of anything tht the water soaked. Such as floor and ceiling tiles, drywall, carpet, etc.

4. Use fans to circulate the air and dry it out.

5. Use dehumidifiers to reduce the moisture content in the air.

6.Call SERVPRO of Des Moines NW to come do tests and to inspect for mold and to take steps to prevent mold from growing back.

What Causes a Washing Machine to Flood

11/9/2018 (Permalink)

This shows a supply line about to burst on the back of a washing machine

More than 50% of all washing machine water damage claims can be tracked back to a supply hose failure.

These damages are a result of pinching the hose while installing or replacing resulting in a hairline crack.  The supply hoses are high pressure lines and can release a large volume of water in a small amount of time.  A poor connection to either the washing machine or to the supply box on the wall and the age of the hoses are also leading factors to washing machine intake hoses failing.

Other factors that lead to water damages from a washing machine are:

• Drainage issues and flooding
• Internal Leaks

Ways to prevent water damages from your washing machine are to:

• Use flexible stainless steel hoses versus the rubber hoses
• Have your supply hoses professionally installed
• Don't overload your washing machine
• Know where the shut off valve's are located to the washing machine and the main shut off to the house is located

Residential Water Damages

11/1/2018 (Permalink)

Advanced Drying Equipment

SERVPRO of Des Moines NW is highly trained in water damage restoration. We have the experience, expertise, and the equipment to remove the water, clean, and bring levels of moisture back down to the dry standard.  Our water removal and drying process emphasizes on monitoring and documentation for proven results.

We provide:

• 24/7 On-Call 
• Rapid Emergency Response
• Certified Personnel
• Advanced Drying Equipment needed for any size job

Water damages occur in the day or night, on weekends and even holidays, and that’s why we are available 24/7 for emergency services, 365 days a year.

Once we get a call, our response team will have the training, knowledge and expertise that enables us to address your water damages.

The response team uses professional advanced drying equipment that include a truck mount water extractor, pumps, axial fans, carpet fans, floor drying mats, dehumidifiers, and other tools needed to dry your residence.

When you have water damages at your residence call the experts of SERVPRO of Des Moines NW at (515) 986-3711.

How a Loose Fridge flooded my house..

6/12/2018 (Permalink)

Enjoying my day, it was relaxing. im selling my home iin 3 weeks and everything is perfect.

I came by the house to stain and blast the stairs, contractors were undoing the kitchen floor.

When all of a sudden I noticed a stream running through my kitchen to the basement,

All my walls were ruined and had to be replaced.

Ceiling was trashed along with sub floor and most of the kitchen cabinets.

What could I of done differently? 

Not much, simple and silly things.

1. Hiring the correct contractor, that was my first mistake.

Contractors will always be a Yes man, make sure they do the correct job, have a knowledged devloper advise your job.

2. My Fridge Connection

One loose hose behind my fridge caused the flooding, along with a unoticed leak.

insure your connection is secured and up to standards.

Why Hurricane Floods are so Devastating

9/10/2017 (Permalink)

The current date is 9/11/2017. Hurricane Irma is annihilating Florida residents homes one week after hurricane Harvey in Houston. 

Most people had no idea their first floor was going to be underwater. Such a disaster. 

Why is it so devastating? Well to start the carpet is destroyed and all walls have to be replaced completely. 

Mold could be creeping in the insulation within the walls. Has to be replaced.

Well if I replace the first floor completely its probably fine right? No its not.

Foundation is damaged and the house has become a safety hazard. 

Ultimately in most situations, the House owner has to demolish and rebuild. Most Banks will provide the loan out of empathy, unless, its a flood zone which could be the ultimatum of a lifetime.

3 Homeowner Tips for the upcoming Winter Season

8/22/2017 (Permalink)

Are you a New Homeowner about to experience your first winter? There are some things you should watch out for to avoid Calling the SERVPRO Team to Water Restorate your Home. 

Here's a few tips

Step 1: Unplug the Garden hose, and shut off the water spigot. 

This is the number one cause of Homeowner devastation, if you fail to do so in the Midwest; the valve could rupture and cause leaks. Results could be Mold and drywall damage. If this does happen make sure to call SERVPRO 

This is a disaster, no one wants a flooded basement. If it does happen, SERVPRO has your back.

Step 2: Christmas Tree Fire's!!

Some of us celebrate the holidays with a Christmas Tree and wonderful lights! Be careful; using too many plugins for one outlet could result in a house fire! 

As well as having a live Christmas Tree, watering it will keep the needles from becoming fuel for a possible House fire. It may be common knowledge but it is surprising how many people could of avoided this by knowing common occurrences. 

Step 3: Insulate your water pipes!

Insulating household water pipes could stop a potential rupture and is easy to do. Most likely the only pipes you'll need to check are underneath the sink, and basement ceilings. 

Doing so is easy! Simply go to your local Home Supply shop and get the appropriate sizes to accommodate your needs! 

We hope you found all the tips helpful!

If you ever have a Household disaster make sure to call your local SERVPRO for a estimate!

Covering the Bases of Water Damage

3/25/2016 (Permalink)

The amount of damage water can cause is amazing, and often underestimated by homeowners. Excess moisture is bad enough, but when a home is flooded or hit with a plumbing disaster (like a burst pipe), the situation can quickly get out of hand. There’s a reason why these incidents are among the most expensive problems a homeowner can face. Contaminated water not only creates immediate structural problems, it can leave serious biological threats behind after it has been removed.

Floods, sewage backflows, and other sources of contaminated fluid usually cause the worst damage. Dirty water is filled with all kinds of deadly substances, ranging from chemical residues to animal feces to parasites. Bacteria, viruses and fungi grow explosively in contaminated fluid, and severe health risks, like salmonella and hepatitis, are common in flood waters.

This problem is compounded by the composition of most homes, which are filled with organic materials. Drywall, wood and the matter that is trapped in carpet fibers are just a few examples, and they can give pathogens room to grow. Within 48 hours, mold may begin creeping behind the walls and releasing spores, and any organic materials that have been soaked through by contaminated fluid will usually have to be destroyed.

That’s why restoration firms, in addition to surveying the home for structural problems, will dry the home quickly and apply antibacterial, antiviral, and antifungal agents to all surfaces that had contact with the water. This ensures the family can return to a safe home, and not one harboring a collection of deadly pathogen!